Shipping & Returns
Shipping
All our jewellery is carefully prepared and shipped within 1 to 2 working days. Every order is protected in an elegant faux suede pouch.
Order tracking: as soon as your order ships, you'll receive a confirmation email with a tracking link so you can follow your parcel in real time.
Rates and Delivery Times (home delivery)
| Destination | Home delivery rate | Estimated time* |
| Metropolitan France | Free from €49, otherwise €5.90 | 2 to 4 working days |
| Belgium, Germany, Austria, Netherlands, Luxembourg | Free from €89, otherwise €10.90 | 3 to 5 working days |
| Denmark, Italy, Ireland, Portugal, Spain, Sweden | Free from €89, otherwise €11.90 | 3 to 5 working days |
| Rest of the European Union | Free from €89, otherwise €15.51 | 5 to 8 working days |
| Switzerland & United States | €9.90 | 6 to 12 working days |
| Rest of the world | €19.90 | 6 to 14 working days |
*Estimated times after shipping, excluding customs delays. The exact rate for your address is shown automatically at checkout.
📦 Pickup point delivery (Mondial Relay) coming soon at a reduced rate (from €4.90 in France). Stay tuned!
Customs fees: for orders outside the European Union (Switzerland, United States, United Kingdom, etc.), customs duties or local taxes may apply on delivery, payable by the recipient.
Returns & Exchanges
Your satisfaction is our priority. If an item isn't right for you, contact us: we'll find a solution.
Return Conditions
- You have 14 days from receipt to let us know you wish to return an item.
- The item must be new, unworn, with its seal intact and in its original packaging.
- Hygiene: for health reasons, piercing jewellery that has been unsealed or worn cannot be returned or exchanged, in accordance with regulations on products that come into contact with the body.
- A defective item or an error on our part will be taken back or replaced at our expense.
How to Make a Return
Write to us at info@kody-piercing.com stating your order number and the reason. We'll let you know what to do next. Once the return has been received and checked, the refund is issued to your original payment method.
Shipping FAQ
How do I track my order?
As soon as your order ships, you'll receive an email containing a tracking link so you can follow your parcel in real time.
What should I do if my order is held at customs?
For orders outside the European Union, the customs authorities will contact you to settle any fees. Follow their instructions to get your parcel released quickly.
What should I do if my parcel is damaged or incomplete?
On receipt, check the condition of your parcel. If it is damaged or clearly incomplete, make written reservations with the carrier and then contact us at info@kody-piercing.com.
A question about your delivery? Contact us.